Note: To send record assignment notifications, an SMTP server must be configured in Email Settings.

Warning: To safeguard your data, the installer must be locked by setting 'installer_locked' to 'true' in the config.php file.

Edit

  Create
* Indicates required field
Name: * Type
Assigned to: 
Description:
 
Insert Variable:  :
Subject:
   Send Text Only
Width Default
Body:

 Hi $contact_first_name $contact_last_name,

We've received your case $acase_name (# $acase_case_number) on $acase_date_entered

Status$acase_status
Reference$acase_case_number
Description$acase_description


Attachments:

  •   Name  Sorted Ascending Description